Privacy Policy

This Privacy Policy explains how NV Track™ (“we”, “our” or “us”) collects, uses, and protects your personal and vehicular data when you use our GPS tracking device, website, or mobile application.

1. Information We Collect

We may collect the following types of information:

GPS & Vehicle Data: Live location, speed, route history, engine status, ignition on/off, battery level, and driving patterns.
Account Information: Name, phone number, email address, and login credentials.
Device Data: Device IMEI, model, OS version, IP address, push notification ID, and device identifiers.
Payment & Billing Data: When purchasing through our website or app (handled securely by third-party payment gateways like Razorpay).
App Usage Analytics: Crash logs, error reports, and general usage behavior to improve features and performance.

2. How We Use Your Information

Your information is used to:

Provide real-time vehicle tracking and safety alerts
Generate reports such as route history and driving behaviour
Enable theft protection, geo-fencing, and engine lock/unlock
Improve platform performance and user experience
Provide customer support and technical assistance
Verify identity and secure your account

3. Sharing of Information

We do not sell or rent your personal information. However, your data may be shared with:

Service Providers: Such as Razorpay, Shiprocket, analytics tools, and hosting providers.
Law Enforcement: If required under Indian law for lawful investigations.
Logistics & Installation Partners: For device delivery, installation, and support.

4. Data Protection & Security

We implement strong security practices including encryption, firewalls, secure data centers, and multi-layer authentication. GPS and user data is stored securely and only accessible to authorized personnel.

Despite these measures, no digital system is fully immune from risks. Users are advised to keep their account credentials private.

5. Data Retention

We retain your data only for as long as necessary to:

Provide GPS tracking and analytical reports
Maintain account functionality
Comply with legal and financial obligations

6. Your Rights

You can request:

Access to your stored data
Correction of inaccurate information
Deletion of your account or data (legal limits may apply)
Opt-out from promotional communications

7. Children’s Privacy

NV Track services are not intended for users under the age of 18. We do not knowingly collect data from children.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

For privacy-related questions or requests, contact our support team at:

📧 [email protected]
📞 +91 97855 33218

Last Updated: 2025